Privacy-sensitive data, also known as personal data, is processed through our online store. AlkaVitae International B.V. attaches great importance to the careful handling of personal data. We therefore carefully process and secure personal data.
In our processing, we comply with the requirements set by privacy legislation. This means, among other things, that:
AlkaVitae International B.V. is responsible for the processing of data. In this privacy statement, we explain what personal data we collect and use, as well as the purposes for which we use it. We recommend that you read this carefully.
This privacy statement was last updated on January 1, 2018, at 12:00 a.m.
Use of personal data
When you use our online store, we obtain certain information from you. This may include personal data. We only store and use personal data that you provide directly, in connection with the service you have requested, or which is clearly provided to us for processing when you submit it.
We use the following data for the purposes stated in this privacy statement:
Registration
Certain parts of our webshop require you to register first. After registration, we will store the personal data you have provided via the username you have chosen. We store this data so that you don't have to re-enter it every time, and so that we can contact you in the context of executing the agreement.
We will not provide the data linked to your username to third parties, unless this is necessary in the context of executing the agreement you have concluded with us or if required by law. In the event of suspected fraud or misuse of our webshop, we may disclose personal data to the relevant authorities.
Access to Customer Portal
Our Customer Portal provides you with access to a management environment where you can set, specify, and modify settings as needed.
Order processing
When you place an order with us, we use your personal data to process it. If necessary for proper processing, we may also provide your personal data to third parties. You can read more about this further on in this privacy statement.
Advertising
In addition to the information on our website, we may also inform you about our new products and services:
Contact form and newsletter
Our webshop offers the option to ask questions via a contact form, which requires you to fill in various details so that we can address your question effectively. You can choose which details you provide. The details you send us will be stored for as long as necessary to thoroughly respond to and address the matter.
We offer a newsletter to inform interested parties about our products and/or services. Each newsletter contains a link that allows you to unsubscribe. Your email address will be automatically added to the list of subscribers.
Location data
If necessary for the service, we may collect your location data (via GPS). Your permission will be requested at the time.
This (location) data may also be stored and processed by the provider of navigation/map software, such as Google Maps. Still, the data may also be used by Google or Apple themselves, for example. We do not influence this. We recommend that you read the relevant privacy statements of the provider in question.
Publication
We do not publish your customer data.
Advertisements
Our online store displays advertisements.
Provision to third parties
We may share your data with our partners. These partners are involved in executing the agreement.
Our online store includes social media buttons. The administrators of these services use these buttons to collect your personal data.
Our online store uses cookies. Cookies are also placed by third parties that we have engaged.
When you visit our online store for the first time, a message will be displayed explaining why we use cookies. Your continued use of our online store will be interpreted as consent to the use of cookies.
You are free to turn off cookies through your browser. Please note that this may affect the optimal functioning of our website.
You can check the cookies we use on our cookie policy page. You can also adjust your preferences on this page.
Google Analytics
We use Google Analytics to track how visitors use our web store. We have entered into a processing agreement with Google to outline the terms of our data handling. Furthermore, we have not allowed Google to use the Analytics information obtained for other Google services. Finally, we have anonymized the IP addresses.
Security
We take security measures to limit misuse of and unauthorized access to personal data.
Retention periods
The personal data described above will be retained for as long as necessary to process your orders, including warranty. After that, we will retain data for a maximum of one year for the statistical purposes described. The data will then be deleted, unless there is a legal obligation to retain it for longer (such as the seven-year fiscal retention obligation for payment data).
Third-party websites
This privacy statement does not apply to third-party websites that are linked to our online store. We cannot guarantee that these third parties will handle your personal data reliably or securely. We recommend that you read the privacy statements of these websites before using them.
Changes to this privacy statement
We reserve the right to modify this privacy statement at any time. It is advisable to review this privacy statement regularly to stay informed about any changes.
Accessing and changing your data
Suppose you have any questions about our privacy policy or questions about accessing and changing (or deleting) your personal data. In that case, you can contact us at any time using the details below.
You can also send us a request to view, change, or delete this data. You can also submit a request to export data that we use with your consent, or indicate the reasons why you want us to restrict the processing of personal data.
To prevent misuse, we may ask you to provide sufficient identification. When it comes to accessing personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in your browser settings. If the data is incorrect, you can request that we change or delete it.
Data Protection Authority
We are, of course, happy to help if you have any complaints about the processing of your personal data. Under privacy legislation, you also have the right to lodge a complaint with the Data Protection Authority against this processing of personal data. To do so, please contact the Data Protection Authority.
Our contact details
AlkaVitae International B.V.
Esp 246
5633AC Eindhoven
Telephone number: {tel_nummer}