Safe online shopping at Alka®

You can purchase Alka acid-base products online with confidence. On this page, you can learn about our commitment to reliability and your safety, as well as our secure pages, the Thuiswinkel Waarborg quality mark, and transparent customer reviews through Feedbackcompany.

Secure pages

As soon as you provide your personal information during the ordering process, we transition to secure web pages. You can identify these pages by the "green padlock" symbol and "https" in the web address bar.

When a connection uses https, your data is encrypted. This encryption ensures that if the data is intercepted, it cannot be read without breaking the encryption.

Quality marks

Alka.nl is a member of Thuiswinkel Waarborg. Thuiswinkel.org, the interest group for online stores in the Netherlands, issues this quality mark for online stores and consumers. When you order from an affiliated online store such as Alka.nl, you are assured of safe online shopping, transparency, and clear terms of service.

As part of this quality mark, we work together with Kiyoh, the official review partner of Thuiswinkel.org. Through this independent platform, we collect customer reviews to provide you—and future customers—with an honest and reliable picture of our online store and service.

Your opinion matters

When you place an order with Alka.nl, you will automatically receive an email from Kiyoh | Thuiswinkel Reviews after your order has been delivered. In this invitation, we ask you to share your experience with us—for example, about the ordering process, delivery, or service.

Your review will then appear on our public review page. This way, you help other customers make informed choices and provide us with valuable insights to improve our services further.

Your feedback is greatly appreciated

  • Only customers who have actually placed an order with Alka.nl can leave a review – this ensures that reviews remain honest and reliable.
  • Your experience helps us learn what is going well and where there is room for improvement.
  • Positive reviews give our team energy and motivation, but we also welcome critical feedback.
  • Your review gives new visitors more confidence in Alka.nl.

Do you have a problem? Let us know immediately.

Have you received a product that is not correct, or has something gone wrong with your order? Then we would like to ask you to first contact our customer service. We are happy to help you personally and ensure a quick solution.

 

Reviews from real customers

Reviews must provide the most accurate and comprehensive picture of our products and services. That is why we label the product reviews on the product pages.

Reviews that we can link to a real customer and a real order are labeled “verified.”

All other reviews are labeled “unverified.” We do this to give you a better understanding. Our customers do not receive any compensation for writing reviews. We do not offer discounts or other gifts.